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At SanskariCraft, we aim to ensure that your shopping experience is as smooth and convenient as possible. This Shipping and Delivery Policy outlines the terms and conditions regarding shipping, delivery times, and charges for orders placed on our website, SanskariCraft.com.
Please review the following details carefully to understand how shipping and delivery work at SanskariCraft.
1. Order Processing Time
Processing Time: Once you place an order, we will process it within 1-3 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Order Confirmation: After placing your order, you will receive an email confirmation with the details of your purchase. Once your order has been processed, you will receive a shipping confirmation email with tracking details (if available).
2. Shipping Methods and Costs
Shipping Methods: We offer a range of shipping methods, including standard shipping and express delivery. The available options and respective costs will be displayed at checkout based on your delivery address.
Shipping Charges: Shipping charges are calculated at checkout and vary depending on your shipping address, the weight and size of your order, and the shipping method selected. Any additional charges, including taxes and duties, will also be calculated at this time.
3. Delivery Times
- Estimated Delivery Time: Delivery times depend on your location and the shipping method selected. The typical delivery times are as follows:
- Domestic (India): 3-7 business days.
- International: 7-15 business days (subject to customs processing).
Please note that these are estimates and may vary depending on factors like location, weather conditions, and holidays.
- Delays in Delivery: Occasionally, delays may occur due to factors outside of our control, such as customs processing, severe weather, or logistical issues. While we strive to ensure timely delivery, SanskariCraft cannot be held responsible for delays caused by third-party couriers or delivery services.
4. Shipping to Multiple Addresses
Currently, we do not support shipping to multiple addresses in a single order. If you would like to have items delivered to different addresses, you will need to place separate orders for each address.
5. International Shipping
Countries We Ship To: We offer international shipping to select countries. The available destinations will be displayed at checkout based on your location.
Customs Duties and Taxes: For international orders, customs duties and taxes may apply. These charges are the responsibility of the customer and are collected by the shipping carrier at the time of delivery. We recommend that you check with your local customs office for more information on these fees before placing your order.
6. Order Tracking
Once your order is shipped, you will receive an email with a tracking number (if available) so that you can track the status of your shipment. You can use the tracking number on the courier’s website to check the progress of your delivery.
If you encounter any issues with tracking or have questions regarding your shipment, please contact us at sanskaricrafts@gmail.com or call us at 8685947672.
7. Shipping Address
Please ensure that your shipping address is accurate and complete. We are not responsible for delays or errors caused by incorrect or incomplete addresses. If you notice an error in your shipping details after placing your order, please contact us immediately to correct the information.
If a package is returned due to an incorrect address or unclaimed delivery, the customer is responsible for the cost of reshipping the package.
8. Undeliverable Packages
In the event that a package is undeliverable due to the recipient being unavailable or the address being incorrect, the package may be returned to us. We will contact you to arrange a reshipping or refund, depending on the situation.
- Re-shipping: If you wish to have your package resent, you will be responsible for paying the additional shipping fees.
- Refund: If the package is returned to us and is not reshipped, we will refund the order amount, excluding shipping costs.
9. Damaged or Missing Items
Damaged Goods: In the unlikely event that your order arrives damaged, please contact us within 7 days of receiving the item. Kindly include clear photographs of the damaged product and packaging in your communication with us. We will arrange for a return, replacement, or refund based on the condition of the item.
Missing Items: If an item is missing from your order, please reach out to us immediately with your order details. We will investigate and resolve the issue as quickly as possible.
10. Returns and Exchanges
For detailed information about returns, cancellations, and exchanges, please refer to our Cancellation & Refund Policy.
11. Customer Service
If you have any questions about shipping or need assistance with your order, our customer support team is here to help.
- Email: sanskaricrafts@gmail.com
- Phone: 8685947672
- Address: Shop No. 11, Devki City Centre, Gandhi Chowk, Hisar – 125001
We are committed to providing you with an exceptional shopping experience and will work to resolve any issues promptly.
Thank you for choosing SanskariCraft. We appreciate your business and look forward to delivering your order in a timely manner!
