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At SanskariCraft, we strive to provide a seamless and satisfying shopping experience. However, we understand that sometimes you may need to cancel an order or request a refund. Below is a detailed overview of our cancellation and refund policy to ensure transparency and clarity.
1. Cancellation Policy
You can cancel your order with us under the following conditions:
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Before Dispatch: If your order has not yet been dispatched, you may cancel it at any time. Simply contact our customer service team at support@sanskaricraft.com or call us at [Phone Number].
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After Dispatch: Once your order has been dispatched, we are unable to cancel it. However, you may choose to return the product (as per our refund policy) once you receive it.
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Customized or Personalized Orders: Orders that are customized or personalized (such as hand-crafted items) cannot be canceled after production has started.
2. Refund Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with the product, we offer a straightforward refund process under the following conditions:
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Eligibility for Refund: Refunds are only eligible for orders that are:
- Damaged during shipping
- Defective or incorrect items received
- Incorrectly charged
- Returned within 14 days of receipt of goods
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Non-Refundable Items: The following items are non-refundable:
- Customized or personalized products (except in cases of damage or defect)
- Sale or clearance items
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Refund Process:
- To initiate a refund, please contact us at support@sanskaricraft.com with your order number, proof of purchase, and clear images of the damaged or incorrect product.
- Once we receive the return request, our team will verify the issue. If eligible, we will process your refund through the original payment method.
- Refunds may take 7-10 business days to appear in your account, depending on your payment provider.
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Return Shipping Costs: In the event that the item is faulty, defective, or incorrect, we will cover the cost of return shipping. For all other return requests, the return shipping cost will be the responsibility of the customer.
